FAQs
All you need to know about Timeless Images. If you have anymore questions, don’t hesitate to get in contact.
Our Services
In this digital world, some people may question the value of professional portrait photography and often struggle to understand professional pricing when it costs nothing to press the camera button on their iPhone!
At Timeless Images, we take pride in our work and our process using only the best quality lighting and photography equipment, alongside our photo editing and printing process. Ask any photo retouching artist, and they’ll tell you preparing an image can take anywhere from 20 minutes to to more than an hour! i.e – six photos can equal up to 6 hours of photo editing time.
The time spent on photoshoots, editing photos, studio and outdoor set-ups, printing and product costs, alongside staff costs are all considerations in our pricing structure. Our team of highly skilled portrait photographers are firm believers in the old-age saying – “you get what you pay for”. Inexpensive goods or services are often likely to be inferior in quality of service and quality of product.
We are not the ‘cheapest photography studio’ on offer, because we look to provide a high-end, and quality service – creating long-lasting images that are beautiful pieces of artwork, designed to be treasured for years to come.
Timeless Images is Auckland’s premier family and graduate portrait studio. We offer a range of photography services including individual portraits, family, sibling, maternity, baby and large family group portraits. We can also cater photography to best suit your needs – contact us directly to discuss your requirements.
As Auckland’s largest family portrait studio, we frequently photograph extended families and have the ability to fit 40+ people into a photograph.
For Graduation shoots:
Celebrate your moment of pride with your family! We welcome parents and family members to take-part in your Graduation Portrait sitting.
For Glamour Makeovers:
You are welcome to bring the gals for a fun day out or include your family members. For your glamour moment, we welcome family and friends to participate as part of the portrait sitting.
Our studio has wheelchair access. Please let us know at time of booking or give us a call to discuss any accessibility requirements.
We love including your furry companions in family photos. We welcome pets – please make sure you confirm with us prior to arrival if you are bringing along your furry family member to your shoot.
We understand that it can be difficult to find time during weekdays – and can provide after hours appointments at request. Saturday sittings fill up quickly – so be sure to book well in advance. Please contact us to discuss your availability.
Yes! We can provide maternity and Newborn photo shoots. Contact us directly to discuss your requirements.
The first few days of your baby’s life are an incredibly precious time. Tiny hands and feet and beautiful, sleepy expressions will produce timeless images your family will treasure forever. Give us a call to discuss your due date, and we’ll work with you in a flexible way to plan your session.
Capture your beautiful bump as late as possible (portraits are great at between 36-38 weeks) and follow up a few weeks later with a newborn session with your precious new addition.
Yes – we can cater to businesses, CEOs and corporates for group staff shots and headshots. Contact us directly to discuss your requirements.
Your Portrait Session
At the time of booking your appointment, you can select your preferred date. Once your appointment is booked – you will receive a confirmation email for your date and time.
Your confirmation email will confirm the time and location of your session. Please ensure you arrive no later than 5-10 minutes prior to your session. Unless otherwise arranged, all portrait studio sessions are at the Timeless Studio, located at 37 George Street, Newmarket, Auckland. For bookings made at the Auckland Domain, we will meet you at the cannon on the Northern side of the Museum – look for the sea and Rangitoto.
You’ve booked a family portrait session and are wondering what to wear? Don’t over complicate things – often simple is best. The quality of your portrait has a lot to do with what you choose to wear for the shoot. Choosing plain-coloured, preferably co-ordinating clothing is key in a group or family portrait – too many different colours and patterns will cause clutter and will distract the focus away from faces. No individual person should dominate a family portrait and everyone should be dressed in a similar style – whether formal or informal. We ask that families look to coordinate with either everyone in dark tones or everyone in light tones.
We’ve put together a helpful checklist to help you here.
Yes! We can. We work with a talented makeup artist and can bring them in for your session for an additional fee of $160. Confirmation for makeup will need to be made in advance to secure the artist for your portrait session.
In general, it’s best to avoid:
- Bright, wild or heavy patterns, and short sleeves.
- Clothes that wrinkle easily
- Using fake tans
- Jewellery that will date
- Any colours that may washout skin tones – i.e pale tan, beige, pale peach, pink or grey
It’s great to see individual personalities growing, so if we’re photographing your young children or teens, please bring along their favourite outfits.
With young children, bring a few toys and any sporting props they might have. We may not photograph the toys but we like to make the sessions fun and playing is part of this. It’s also great to capture that favourite toy to look back on in the future!
Teenagers – Any special interests? Musical? Sporting? Different outfits? Bring along outfits and accessories which relate to their personality and interests.
Bring what you like! For Beauty Makeover portrait sittings, we suggest a mixture of dark/black-coloured tops or outfits, white/light-coloured tops or outfits, your favourite jeans, your favourite dress, and something colourful. Accessories can be fun too – hats, scarves or your favourite necklace. And if you like – something sexy!
Yes we do! We encourage you to bring the extended family for an extra special wedding anniversary such as Silver, Ruby, and Gold. Likewise for special ‘0’ birthdays. This is a great opportunity to get a portrait with your best friends!
Think carefully about the message you are aiming to deliver and dress to match. For example, those in professional services should be formally dressed with a suit and tie or a nice top.
For those in professional services such as lawyers, accountants, financial advisors and real estate agents, we recommend darker colours, possibly a classic business suit or smart professional attire.
Those working in more creative fields or with modern, upbeat company images may wish to use a little more colour to reflect their brand.
Your portrait shoot will have a time allocation. We recommend bringing one other change of clothes (pants and shirt, dress, skirt and top). This is across the board for our shoots. Consider whether you want to bring formal, informal or cultural/themed clothing for your portrait sitting.
Graduation Specific
Mini Sessions
Our mini sessions are taken onsite at the graduation and include an individual photograph of the graduate and a family photograph, all completed in just a few minutes. Images are ready to order online the week following the ceremony.
Your portrait experience includes:
- 1 solo photograph
- 2 x family compositions
- You will receive 2 choices of each composition
- Groups can not be more than 5 people on the backdrop at any one time.
- Prices start at $26.50 for digital files.
Click here to view our recent graduation events.
If you’ve booked a ‘Mini Portrait Session and you’ve missed your booking, please proceed to the photo booths and our team will do their best to accommodate you.
Our Graduation Mini Sessions include x2 family compositions, or they can be positioned either side of you. If you have more family members and would like a greater selection of compositions, please book our x1 hour premium service where we can look to better accommodate for a full family portrait.
Premium Graduate Service (1 Hour Session)
Our premium graduate service includes a customised 1-hour session for you and your family at our professional studio or the beautiful Auckland Domain, plus a 5×7 inch print.
- Up to one-hour family or individual portrait session.
- Choice of Newmarket studio or Auckland Domain location.
- One 5×7 inch print of your choice to start your collection.
- A pre-session consultation either in person or over the phone to discuss your needs.
- Multiple shots are taken with different combinations of families and compositions.
- Bring as many family members along as you wish.
- Images retouched to a level you’re comfortable with so you look your personal best.
- + Further upgrade options are available.
Please contact the studio immediately. If you can still arrive with some time to spare we can still utilise the time remaining in your booking.
If there’s availability in the studio, we can relocate you. Otherwise your session will need to be rescheduled.
We are conveniently located just a few doors away from Academic Dress hire who offer complimentary extension on regalia hire to graduates purchasing a Timeless Images Graduation Portrait Package.
Our Studio
We take the health and safety of our staff and clients very seriously. We stay up to date and adhere to health requirements as advised by the New Zealand Government. All our staff at the studio are fully vaccinated and we practice good health, hygiene, regular premises cleaning, sanitizing, and ensure physical distancing. All visitors can scan in using the NZ COVID Tracer app.
Yes. There is a changing area in one studio which has a curtain for privacy. We also have x2 bathrooms that people often also use to change.
Yes! You’re welcome to use our steam iron prior to the shoot for your clothes.
As Auckland’s premier family photography studio, our expansive studio space fits up to 40 family groups! We’re also happy to shoot large groups on location.
We have a range of professional lighting & studio equipment in our studio to ensure we capture you and your family at your very best!
Our photography studio is equipped with a range of facilities to suit everyone – with a changing room, x2 toilets, clothing racks, clothing steamer and breakout areas for kids and parents.
All children under the age of 14 must be supervised by a parent during the session. We know how tricky it can be to bring the little ones – so we have a quiet area with some toys to keep the kids occupied, along with a private space for nursing parents.
Please note – our studio houses stands and lights, photography equipment, furniture and props, curtains and rails, electrical cords, glass frames and artwork. Please ensure all people present are careful not to trip or touch equipment, displays, or props
Pricing, Portrait Supply & Payments
We are a professional photography studio who takes pride in the work we create. Every portrait session, even “quick” 20-minute sessions, take time and expertise. The average amount of time spent on one portrait photography session (before we start printing) is five hours. This includes: set up, an initial consultation, the photographic session, processing, sorting and selecting images, and presenting the images back to you.
You can view our pricing list here.
A one-off $250 booking fee secures your photography session. Your booking fee covers:
- Your Initial Consultation is designed to determine your shoot requirements, preferred location and intended participants. (approx 40 minutes)
- Your Personalised Portrait Session (at studio or on location)
(approx 1 hour) - A Presentation Session which highlights your best photographs for selection. We will discuss display, printing and framing options with you in this session.
(approx 40 minutes) Held at our studio or via Zoom.
Following your portrait session, we will then welcome you back for the final Ordering Session which highlights your best photographs for selection. We will discuss display, printing and framing options with you in this session. The Presentation Session is the time to have the decision maker/s in the room!
If you require your portraits urgently for any reason, please discuss this with our team, and we will do our best to accommodate you.
Read our full Terms & Conditions here.
Graduation Ceremony photos are available within 24 hours following the Ceremony – and can be viewed online here.
Yes. These are resized to either 5×7 or 7×10 inch depending on the size portraits you order. This means you can make as many reprints as you like this size. We don’t supply mass downloads or provide edits for all the photos we take. During a consultation session post shoot – you will be able to select from a shortlisted selection of the best images.
Once you have made your selection, your favourite images are resized to print photographs either 5×7 or 7×10 inches in size. The best thing about digital files is you can then make as many replicas as you like at the size you order. They’re great for printing gifts and of course Facebook.
Files larger than 7×10 inch can be purchased for an additional fee of only 50% of the print cost. For example:
- You purchase a print (for example 11×16 inch) for $750
- You can buy the 11×16 inch digital copy for an additional $350
- You can use this to make as many further 11×16 inch prints as you like.
Once you purchase the digital files – they are yours to keep forever and do with as you please. Please note that the file is restricted to the size of the photo you ordered – if you try to increase the size of the print, you will lose the quality and integrity of the image. We do express a warning so you’re not disappointed… because of our trusted time and process – we do find that other suppliers and cheaper printing options are unlikely to match Timeless Images’ quality standards.
We provide you with digital (resized as mentioned above) or print files. We are unable to provide raw digital files
At Timeless Images, we take pride in our true to life photography – delivering a rich tapestry of colours, shadows and highlights for every photo. The majority of our printing is done inhouse with the latest Photographic InkJet printers. Our Canvases are either printed inhouse or outsourced depending on capacity. Our Timeless Classics are outsourced for a specialty finish.
During the printing process – we use a full colour palette, high archival quality inks and paper. Most suppliers print using a colour format called sRGB with limited colours and have a lower grade colour control. Often the cheaper inks and papers have inferior colour fastness which means the colours and details will not be as clear and will fade easily. So for your primary prints which are really important to you, leave the printing to us!
Cancellations
Please contact us as soon as possible if you need to cancel or reschedule your appointment. We’ll do our very best to accommodate you. A no show on the day of your shoot without prior written confirmation will result in the session being cancelled with no refund.
